Turn Your Restaurant into a Training Store
Turning your restaurant into a training store is a lot easier than you might think it is. The first thing that has to be in place is having the best management team possible working towards the same goal. A management team that does not care about the out come of the restaurant will do more harm than good. Both the general manager and manager need to be talented. They need to show the staff how much they care. No one cares how much you know until they know how much you care.
After you have the management team in place the next step is getting the current staff to make the changes needed to improve the store. You should also be watching them to see if they also care about the restaurant. Those team members that don’t care sit down with them and see what the concern is. Help them fix any problems you are capable of, and for the problems you can’t fix you might have to make a business decision. This will show to the other team members that you mean business and this is not personal.
Once everyone is on bought into the idea of becoming a training store, work along side with them not directing what to do. In order for your restaurant to be a training you need to show them that it is not about you but about the entire team. When you receive the store certification in most likely will say the GM’s name along with the staff at the restaurant.
Finally make sure everyone is certified in their prospective positions. When a new trainee comes through the training store everyone should know what their responsibility is. You can’t show the new trainee how to work every position by yourself. Everybody must know what they are doing with everyone working together there will be massive improvement in the daily operations and will help increase your transaction count and bottom line.
